Terms of Use
Effective from: 12.08.2026
The controller of your personal data is SIA Breaths Easy, the owner of the online store dopaminelabbaltics.lv. The company’s unified registration No. is 40203765120, and its registered address is Zīļu iela 4, Baldone, LV-2125, Ķekava Municipality, Latvia.
SIA Breaths Easy has developed this privacy policy (“Privacy Policy”) to demonstrate our commitment to protecting your personal data and to inform you how we process your personal data.
This Privacy Policy describes our information-processing practices in connection with the website dopaminelabbaltics.lv and the Dopamine Lab Baltics mobile applications and other services we provide to users (collectively, the “Services”). We will not disclose your personal data to others except as described in this Privacy Policy.
We will process the personal information you provide in Latvia in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation).
How to contact us
If you have questions about how we collect, store and use your personal information and data, please contact us in one of the following ways:
- email us at [email protected]
- write to us at the following postal
address (marked “Regarding privacy”):
SIA Breaths Easy, Rēzekne Municipality, Griškāni Parish, Jusi, “Annas kalns”, LV-4601 Zīļu iela 4, Baldone, LV-2125, Ķekava Municipality, Latvia.
Dopamine Lab Services
When using the Services, you may view information and content owned, licensed or provided by SIA Breaths Easy, its branches and affiliated companies (“Dopamine Lab Baltics”). The Services may also include information provided by third parties and distributed under a license, permission or other agreement with Dopamine Lab Baltics. In this Privacy Policy, “we” and related forms refer to Dopamine Lab Baltics.
Use of the Services and provision of information
At times, you may choose to provide us with personally identifiable information. For example, you may wish to register, make purchases, read articles and view information, receive emails from us, receive invitations to events, participate in discussions, preview new services or take part in special promotions. If you register to use the Services or conduct transactions through the website dopaminelabbaltics.lv or a Dopamine Lab Baltics mobile application, we will collect information about your transactions and other activities. We need certain information from you to register and authenticate you where necessary, process your entries and payments, and send you goods.
Accordingly, providing us with your personal data is voluntary. However, if you do not provide it, we will be unable to achieve the purposes stated in this Privacy Policy. Where your personal data is processed on the basis of your consent, you may withdraw your consent to the processing of personal data at any time, but this will not affect the lawfulness of processing carried out before the withdrawal.
Scope, purposes and duration of personal data processing
We may collect information that you voluntarily provide to us, as well as website visit data, as described below.
Personally identifiable information you provide
Personally identifiable information includes your first name, last name, email address, telephone number, date of birth, delivery and billing addresses, and a persistent identifier associated with personally identifiable information, as well as other information you may voluntarily provide to us. We collect such personally identifiable information from you for the following personal data processing purposes:
1. Administration of registration and membership in the Dopamine Lab Baltics Loyalty Program
We process your personal data to register you for the Dopamine Lab Baltics Loyalty Program and administer your membership. Membership in the Dopamine Lab Baltics Loyalty Program can be used to place orders in the Dopamine Lab Baltics online store, receive personalized offers, a regular discount, commercial information about news, and enjoy other program benefits both in the Dopamine Lab Baltics online store and in physical stores.
Your data will be used to create or access your Dopamine Lab Baltics account and display relevant information in it, respond to your requests, ensure that your information is accurate and up to date, verify your registration, and contact you when we need to reach you and provide necessary information, for example, about changes to the Dopamine Lab Baltics Loyalty Program terms.
To enable us to create your account and manage your membership, you must provide the personal data necessary to enter into and perform the contract; otherwise, registration for the Dopamine Lab Baltics Loyalty Program is not possible. Registration requires your first name, last name and email address.
The retention period for personal data depends on the activity of your Member account. If it remains inactive for two consecutive calendar years, the personal data will be deleted or irreversibly anonymized.
The legal basis for processing personal data is to enter into and perform a contract with you.
2. Management of personalized offers and other benefits
As part of your membership, we process your personal data to administer personalized offers and other benefits, such as birthday benefits. We process only the personal data necessary for the particular benefit.
We use automated decision-making, including profiling, to provide you with personalized offers and other benefits. To do so, we may analyze the personal data you provide and data we obtain based on your behavior (e.g., your shopping transactions and activity in your Member account), using general rules or specific algorithms and predictive models. Our activities do not produce any legal or similarly significant effects on you.
To provide you with basic benefits, we use automated decision-making based solely on general rules that apply to all customers who are members of the Dopamine Lab Baltics Loyalty Program. It is not based on your preferences, behavior or similar attributes, and we do not assess any aspects of your behavior or preferences to provide these benefits. For example, based on the date of birth you enter, the system determines when birthday benefits apply to you. Based on which benefits you use or do not use, we may determine other benefits available to you that we offer.
To offer you personalized offers and recommendations (and sometimes other benefits), we need to profile you, i.e., use special algorithms and predictive models to analyze your choices, behavior or similar attributes. For example, special algorithms analyze the personal data you provide and your shopping transactions (such as products purchased) to develop personalized offers tailored to you. Based on your shopping transactions, we may also create personalized recommendations for you about other benefits we offer that are available to you.
Because personalized offers and benefits are the essence and primary purpose of membership, you cannot be a member if you do not want automated decisions to be made about you or profiling to be carried out.
Managing personalized offers and other benefits requires your first name, last name, date of birth, purchase history, user-generated personal data, such as information about activity in information systems (including the Dopamine Lab Baltics online store).
The retention period for personal data depends on the activity of your Member account. If it remains inactive for two consecutive calendar years, the personal data will be deleted or irreversibly anonymized.
The legal basis for processing personal data is to enter into and perform a contract with you.
3. Administration of purchases in the Dopamine Lab Baltics online store
We process your personal data to manage your purchases in the Dopamine Lab Baltics online store. Your personal data is processed to handle your order and payment, send an invoice, contact you about your order and its status, deliver your order, and perform similar activities related to fulfilling the order.
To fulfill your order, you must provide the personal data necessary to enter into and perform the contract. For example, to pay for an order, you must provide payment details; if you want home delivery, we need to know the address to which the order should be delivered.
You do not need to create an account to place orders in the Dopamine Lab Baltics online store. You can also place an order as a guest, providing only the personal data necessary to place the order, such as your first name, last name, contact details and payment information.
We use your mobile phone number and email address to contact you about an order you have placed. For example, we may contact you if there are problems with your orders or with delivery to your address, or to inform you of your order status (order confirmed, ready for delivery, delivered, canceled, unfulfilled, available for collection after an unsuccessful delivery attempt, etc.).
To deliver an order, Dopamine Lab Baltics may use outsourced services or offer the services of other delivery companies. In this case, limited personal data may be shared with Dopamine Lab Baltics partners acting as separate data processors or controllers. For example, your personal details, contact details, and order and delivery information. If information is shared with another data controller, Dopamine Lab Baltics will provide a link to that controller’s privacy policy.
Administering purchases in the Dopamine Lab Baltics online store requires your first name, last name, all types of contact details, and information about the order, payment, transaction and delivery.
The retention period for personal data depends on the activity of your Member account. If it remains inactive for two consecutive calendar years, the personal data will be deleted or irreversibly anonymized. Order-related documentation will be retained in accordance with national law for 10 years from the date the order was placed.
The legal basis for processing personal data is to enter into and perform a contract with you.
4. Compliance with legal requirements
We process your personal data to comply with various legal requirements that apply to us, such as accounting requirements, product liability and product safety. For example, we retain transaction information and documentation relating to your Dopamine Lab Baltics online store order (e.g., order details, invoices and return details) for the period required by law.
Compliance with legal requirements requires your first name, last name, all types of contact details, and information about the order, payment, transaction and delivery.
Order-related documentation will be retained in accordance with national law for 10 years from the date the order was placed. Other information relating to compliance with legal requirements will be retained for the periods specified by law.
The legal basis for processing personal data is compliance with legal obligations.
5. Management of customer claims, complaints and suggestions
We process your personal data to handle your claims, complaints, suggestions and other inquiries, including reviews of our products in the online store.
If you submit a claim, please also provide the following information: your first name, last name, contact details, a description of the claim and documents supporting your claim. If you do not provide this information, we will be unable to assess and resolve your claim. When handling a customer claim or complaint, other categories of personal data mentioned in this Privacy Policy may also be processed.
All personal data relating to claims, complaints or suggestions that have been reviewed is retained for no longer than two years from the date of receipt. Personal data may be retained longer if a claim or complaint has not yet been resolved or legal proceedings are ongoing. In that case, personal data is retained until the matter is resolved or for one year after the relevant legal proceedings conclude. Product reviews are retained for as long as the product is available in the online store.
The legal basis for processing personal data is that processing is necessary to comply with a legal obligation applicable to us concerning the handling of claims and complaints.
For product reviews in the online store, the legal basis is that processing is necessary for our legitimate interest in receiving customer feedback to improve the shopping experience.
6. Surveys
We may
process your personal data to invite you to participate in surveys and collect
customer feedback to improve and expand our services. If you have
consented to receive marketing information, we may send a survey through your
chosen communication channel. In other cases, we may publish our survey on our
website or in our online or physical stores, where you can access it and
participate if you wish.
Participation in surveys is voluntary.
Surveys are anonymous unless participation in a survey is organized together with entry into a prize draw.
To enable you to participate in a survey that is not anonymous, we may need your first name, last name, contact details, purchase history, feedback and opinions.
Survey data is retained for up to one year after the prize draw ends.
The legal basis for participation in a survey is your consent.
7. Lotteries
We process your personal data to administer lotteries, games and/or competitions organized by Dopamine Lab Baltics or its suppliers if you have expressed a wish to participate in them. We process your personal data to determine and announce the winner, identify you when awarding prizes, and include your first and last name in the lottery record as required by law.
If you wish to participate in a lottery, game and/or competition, you must provide us with your personal data. If you do not provide your personal data, you will not be able to participate or, if you win, we will not be able to award you the prize.
When a prize is awarded, your identity will be verified, and the award will be canceled if there are discrepancies.
A lottery may require your first name, last name, contact details, purchase history and user-generated personal data, such as information about activity in the Dopamine Lab Baltics online store.
If you are a winner, your first and last name will be included in the prize receipt and the lottery, game or competition record, which will be retained for five years from the date of the lottery, game or competition. In all other cases, personal data obtained during a lottery, game or competition will be retained for no longer than two years from the date it ends.
The legal bases for processing personal data for lottery purposes are your consent and our legal obligation to prepare a lottery record/award the prize.
8. Sending commercial communications
We process your personal data to send you marketing information, such as personalized offers, information about discounts, benefits, sales, special campaigns, our news, events and new products in our range, through your chosen communication channel, such as SMS, email or browser notifications. You may also register solely to receive commercial communications about news without joining the Dopamine Lab Baltics Loyalty Program.
We use automated decision-making, including profiling, to provide personalized and effective direct marketing communications to you. To do so, we take into account the personal data you provide and data we obtain based on your behavior. Our activities do not produce any legal or similarly significant effects on you.
You may opt out of the commercial or direct marketing communications we send you at any time. You can do so by emailing [email protected] or using the unsubscribe link in an email sent to you.
If you opt out of direct marketing communications, we will update your personal data processing settings so that you no longer receive them.
Sending commercial communications may require your first name, last name, date of birth, all types of contact details, information about benefits used, purchase history, customer preference data (such as consents given), user-generated personal data (such as an abandoned shopping cart), and connection information (such as the type of device used).
Data for sending commercial communications will be processed until you withdraw your consent to receive them.
The legal basis for processing personal data for commercial communications is your consent.
9. Information security, fraud prevention and management of legal claims
We may process your personal data to establish, exercise and defend legal claims, including to prevent and/or stop fraudulent or unlawful activities, gather evidence of identified issues and manage the situation, and prevent misuse of our products or services.
Fraud prevention and management of legal claims may require any information and personal data mentioned in this Privacy Policy that you have previously provided to Dopamine Lab Baltics.
In the event of legal claims, data will be processed while an investigation, settlement or legal claim is ongoing. Data will be retained for three years after a decision to close the investigation or until the final enforcement of a court judgment.
Data such as audit logs are retained for information security purposes for up to 18 calendar months, unless the law requires a longer retention period.
Processing is necessary for our legitimate interests in establishing, exercising or defending legal claims and ensuring information security.
10. Statistical and market research purposes
We process your personal data for statistical purposes so that we can monitor, evaluate, improve and expand our online services. For these purposes, we will not process your name, contact details or any other directly identifying information that could identify you as a specific person.
Statistical and market research purposes may require information about a member’s participation in the Dopamine Lab Baltics Loyalty Program (such as duration and year of registration), information about orders, deliveries, payments, purchase history, customer preferences, user activity within the Dopamine Lab Baltics Loyalty Program and feedback.
Data for statistical and market research purposes will be retained for as long as necessary to pursue our legitimate interests.
The legal basis for processing personal data for statistical and market research purposes is that processing is necessary for our legitimate interests in improving and expanding our services.
To protect your privacy and security, we will take appropriate measures to verify your identity, such as requesting a password and user ID before granting access to your data. We strive to protect users’ personal information and privacy, but we cannot guarantee the security of any information you disclose online, and you do so at your own risk.
Disclosure of information
Dopamine Lab Baltics will not disclose any personally identifiable information to third parties without your consent. The following are exceptions:
- Dopamine Lab Baltics may share collected information with its third-party service providers (such as our payment service providers or courier services). If we share information about you, we will require those third parties to handle it in accordance with this Privacy Policy and not disclose or use your personally identifiable information for any purpose other than providing services to you or on behalf of Dopamine Lab Baltics.
We currently
use the following third-party service providers:
“OMNIVA SIA” (registration No.: 40103527192), DPD SIA (registration No.
We may disclose collected information, including personally identifiable
information, to third parties where required by law. For example, we may
disclose information to supervisory and law enforcement authorities upon their
official request.
- We may disclose collected information, including personally identifiable information, to companies that may acquire Dopamine Lab Baltics in whole or in part.
- We may transfer your personal data to our insurers and professional advisers in connection with risk management, professional advice, or the establishment, exercise and defense of legal claims.
We may transfer your personal data not only in the circumstances described above but also to fulfill our legal obligations. For direct marketing purposes, we may transfer personal data, with your consent, to partners who provide us with marketing services.
Dopamine Lab Baltics always strives to ensure that your personal data is processed in the EU/EEA.
Your personal data may be transferred to or processed in a country outside the EU/EEA by contracted service providers. To ensure adequate protection of your personal data when transferring it outside the EU/EEA, we make sure appropriate safeguards are in place. These may include, for example, a European Commission decision that the country provides an adequate level of personal data protection or standard contractual clauses. You can obtain information about the safeguards used to protect personal data by submitting a written request to us.
Dopamine Lab Baltics is not responsible for protecting information you provide on other websites. You should be aware that if you voluntarily disclose personally identifiable information in other applications or on other websites, it may be collected and used by others, and you may consequently receive unwanted messages.
Storage of information
Business
transactions
There may be circumstances in which, for strategic or other reasons, we decide
to sell, buy, merge or otherwise reorganize our business. Such a transaction may
involve disclosing personally identifiable information to prospective or
actual buyers or joint venture partners, or receiving such information
from sellers. As a matter of standard practice, we seek to ensure appropriate
protection of information in such transactions.
Your rights
This section of the Privacy Policy describes your rights under data protection law. Some rights have many aspects, so this Privacy Policy covers only the main ones. We recommend reviewing the relevant legislation and guidance from supervisory authorities for full information about these rights.
You have the following rights relating to the protection of personal data:
- the right to receive information about the processing of personal data;
- the right to access your personal data that we hold;
- the right to request correction of your personal data that we hold (you can correct most of it by logging into your account);
- the right to ask us to erase your personal data (the “right to be forgotten”);
- the right to restrict the processing of your personal data;
- the right to object to the processing of your personal data;
- the right to object to the processing of your personal data for direct marketing purposes;
- the right to data portability;
- the right to withdraw consent to the processing of your personal data;
- the right to lodge a complaint with a supervisory authority.
If you wish to exercise your rights or have questions about the processing of personal data or the exercise of your rights, contact us by email at [email protected]
Dopamine Lab Baltics enables its customers to exercise the rights listed in this Privacy Policy through the profile settings on the onezerocosmetics.lv website.
The right to access your personal data that we process. You have the right to obtain confirmation from us as to whether we process your personal data. If we process your personal data, you have the right to access that data and information about its processing, such as the purposes of processing, the categories of personal data, and the recipients of the data. We will provide you with a copy of your personal data. You have the right to receive your personal data in a structured, commonly used and machine-readable format. However, you cannot exercise this right where doing so could adversely affect the rights and freedoms of others.
We have the right to refuse to provide the personal data we process about you where legislation specifies circumstances in which personal data is not provided.
The right to request correction of your personal data that we hold. You have the right to correct any inaccurate personal data about you and, taking into account the purposes of processing, to complete any incomplete personal data about you.
The right to restrict the processing of your data. You may exercise this right in the following cases:
- you contest the accuracy of the personal data;
- the personal data is being processed unlawfully, but you do not want it erased;
- we no longer need the personal data for our processing purposes, but you need it to establish, exercise or defend legal claims; or
- you object to processing based on our or a third party’s legitimate interests, pending verification of the grounds for your objection.
When processing of personal data is restricted, we may continue to store your personal data but will not otherwise process it, except:
- with your consent;
- to establish, exercise or defend legal claims;
- to protect the rights of another natural or legal person; or
- for reasons of important public interest.
The right to object to the processing of your personal data. You may exercise this right for any purpose on grounds relating to your particular situation, but only to the extent that we process the data on the basis of our or a third party’s legitimate interests. If you object, we will stop processing your personal data unless we can demonstrate compelling legitimate grounds for processing that override your interests, rights and freedoms, or grounds for establishing, exercising or defending legal claims.
The right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing). If you object, we will no longer process your personal data for these purposes.
The right to data portability. You may exercise this right where we process your personal data by automated means (computers, etc.) and the legal basis for processing is:
- your consent; or
- performance of a contract or steps taken at your request before entering into a contract.
The right to withdraw consent to the processing of your personal data. Where the legal basis for processing your personal data is consent, you have the right to withdraw it at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
The right to lodge a complaint with a supervisory authority. If you believe that, in processing your personal data, we are violating data protection law, you have the right to lodge a complaint with the Data State Inspectorate at Elijas iela 17, Rīga, LV-1050, https://www.dvi.gov.lv/lv/. In all cases, please contact us before lodging a complaint so that we can find a suitable solution together.
Data erasure
As noted above, you have the right to request the erasure of your personal data held by us.
If you wish to have this personal data erased, please contact us by emailing [email protected]
Upon receiving your request for erasure, we will act in accordance with the General Data Protection Regulation (GDPR). The GDPR provides the right to request erasure of personal data in certain circumstances:
- the personal data is no longer necessary for the purposes for which it was collected or otherwise processed;
- you withdraw your consent and there is no other lawful basis for processing;
- you object to the processing of personal data based on our or a third party’s legitimate interests;
- the personal data is processed for direct marketing purposes;
- the personal data was processed unlawfully;
- the personal data must be erased to comply with legal requirements applicable to us.
Please note that in some cases you may not be able to exercise this right because of applicable exceptions. These include cases where processing the personal data is necessary to:
- exercise freedom of expression and information;
- comply with our legal obligations; or
- establish, exercise or defend legal claims.
We will check whether any of the listed circumstances apply to your case. If the GDPR requires personal data to be erased at your request, it will be erased.
Please note that personal data will not be erased if its processing is necessary to comply with legal obligations or if the personal data is necessary to establish, exercise or defend legal claims.
